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Frequently Asked Questions

Who we are?

Aarna diamond is exclusive and has mastery in customizing. We are into this business since last 30 years. We believe in making relations and not mere customer.

 

Where are we?

we are omnipresent. You need us , we are there. However, our retail store is in the heart of Delhi. We design and manufacture every single piece in India.

 

Where is our Jewellery made?

We manufacture each piece in our manufacturing under strict supervision to give you the finest quality at the best price.

 

Do you sell gift card or certificate?

 For the same you can get in touch with our executive over phone. Our team shall help you in proving you a gift card, specially crafted for you.

 

I can't find the piece I wanted on the site anymore. Can I still order it?

Yes, You can. Just mail us the picture of the design  with your budget .Our executive will get in touch with you with all details.

 

Can I provide my own design and get is manufactured?

Yes, You can give us your design and get it manufactured. Just mail your design at moumita@aarnadiamond.in, our executive shall get back to you within 24 business hours.

 

Can I order a ring that is not offered on the site?

 Yes you can. Kindly mail with your order number and the changes you wish to make. our executive shall get back to you within 24 business hours.

 

Is my jewellery authentic and certified?

All diamond and gemstone jewellery bought from BlueStone.com is certified by DGL, IGI and all gold jewellery bought from Aarnadiamond.in is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world

 

I lost my jewellery certificate, can I get a duplicate?

Yes we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.

 

 

 

Are your prices lower than jewellery store?

Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.

 

What happens if the ring I bought doesn't fit?

We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.

 

How much does it cost to me  to have Aarna product delivered to my place?

Within India, it is free of cost.

 

What is the estimated Delivery time  ?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.

 

The rest of our products are 'Made to Order' and it takes us 5 to 20 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

 

Please note that the business days mentioned do not include Sundays and festive holidays.

 

How will the delivery be done?

We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pin code. If there is no courier service available in your area, we do apologize for the inconvenience caused.

How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Blue dart for orders within India. Please do not accept any package that has been tampered with.

 

What is  your money back policy?

Our 15-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

 

Customized product shall not be returned.

TRY AT HOME(WITHIN DELHI)

 

How many designs can I try at home?

You can add as many designs as you want for the trial.

 

How to add the designs to try at home appointment?

You can go through our designs and add them to the appointment by clicking on "Try at home". We will bring them during the visit.

 

Is the home trial free?

Yes, the home trial is absolutely free.

 

Am I expected to buy after trying the jewellery?

There is no compulsion to buy from us after the trial. You can buy only if you like something.

 

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